THIS POSITION HAS BEEN FILLED

Title: Help Desk | Field Technician

Reports to: Regional Manager Infrastructure Support Services                            

Job Description:

• Maintains  positive working relationships area and regional operations management and personnel
• Applies technical and system knowledge to provide installation and support of the field IT technology in the office and plant environments
• This technology includes Wireless, Network Wiring, LAN/WAN Networking, Surveillance Systems, Terminals, PC’s, Printers, Time Systems, Point of Sale interfaces (such as scale interfaces,  pugmills, remote printing, card readers and kiosks), Power Supplies and other  IT technology as needed to support the business
• Provides support for the placement, and maintenance of  voice and data copper and fiber infrastructure requirements
• Provides documentation of technology inventory and cabling layout at all assigned locations
• May serve as project manager of small to medium scale telecom related projects
• Assists with telephone and voicemail system installations and support. Coordinates with outside contractors to ensure company standards, practices, and safety requirements are being met
• Troubleshooting of problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures
• Performs root cause analysis and develops checklists for typical problems
• Recommends procedures and controls for problem prevention
• Complies with all standard practices, procedures and policies governing principal duties and responsibilities

Requirements:

• Bachelor’s Degree in computer science, telephony, electronics or equivalent
• experience required.
• Requires a minimum of three years experience in computer support, telephony installations, infrastructure design and installation, carrier services, or networking environment.
• Ability to apply knowledge of Wireless, Network Wiring, LAN/WAN Networking, grounding and electrical principles, Terminals, PC’s, Printers, Time Systems, Point of Sale interfaces (such as scale interfaces, pugmills, remote printing, card readers and kiosks), Power Supplies and other IT technology as
• needed to support the business
• Ability to consult with users to diagnose hardware, software and network issues.
• Ability to use technical tools to retrieve system troubleshooting data to analyze and solve problems
• Ability to work with users to test solutions and verify that system has been
• returned to functioning state.
• Organizational skills with the ability to plan, estimate, and coordinate IT projects, set priorities with daily support demands, and achieve quality
• results
• Some familiarity with project tracking and working with teams of technical
• resources to meet project objectives on schedule and budget
• Strong interpersonal skills and the ability to develop effective working relationships with end-users, information services department, technology vendors and helpdesk team
• Ability to consistently apply good judgment skills to maintain field IT technology while minimizing disruption to business operations
• Good written and verbal communication skills to keep end-users, management, and vendors informed of the status of their requests, upcoming projects and requirements, and general technology support information
• Must be self-directed and be able to handle own
• projects and work remotely with minimal supervision while keeping manager informed of status
• Requires the ability to be on-call to support production systems
• Com TIA A+, Net+ and Security+ certification desired, but not required
• Requires valid drivers license and ability to travel locally and out of state and maintain a company assigned vehicle

Compensation: $55,000 – 70,000 Depending on Experience

Apply at resumes@deaconrecruiting.com | www.deaconrecruiting.com
Deacon Recruiting | 719 Carnoustie Drive | San Antonio, Texas 78258