After some consideration and discussion with my wife, I would enjoy discussing the opportunity (opportunities) in the Austin area.

Thank you

Chris

It was so nice to connect with you today! Even though we determined the PA Mgr position does not fit your background, we are happy to keep you in mind for other opportunities.

Best,
Jeanne Di Orio
Recruiter
210-494-1000
jdiorio@deaconrecruiting.com

I would be happy to discuss this opportunity with you. Please call me at 210-494-1000.

Best,

Jeanne Di Orio
Recruiter
210-494-1000

My resume is on file, and assigned to Janie. I would like to discuss this position with her.

SUMMARY: Financial-Logistics professional with significant management experience in Field Sales Finance, Logistics, Customer Care/Customer Service, Treasury & Banking, Credit & Collections, Corporate Finance and Cash Management.

Key Competency Strengths: Integrity & Trust, Decision Quality, Listening, Business Acumen, Planning & Organization, Priority Setting & Time Management, Driving for Results, Managing and Developing Direct Reports, Providing Clear Direction, Building Effective Teams, Customer Satisfaction, PC proficiency.

PROFESSIONAL EXPERIENCE:

MARS U.S. – Hackettstown, New Jersey: May, 1997 – August, 2008

MARS SNACKFOOD:
1.) National Finance & Logistics Manager (2007-2008)
Managed and developed a team of 25 Customer Care Managers, Customer Financial Service Representatives (Credit Reps.) and Customer Service Representatives (Call Center associates). Provided these associates with coaching/feedback and training to assist them in meeting their personal objectives and Customer Care/Company goals. Developed staffing and succession planning strategies, leveraged diversity and built trusting relationships to meet the current and future needs of the Customer Care team and the organization. Accountable for issues requiring escalation from direct and indirect reports, i.e. legal, policy interpretation, etc. Established associate workloads. Managed resources, including interview processes and hiring decisions, performance appraisals and budgets. Provided direction to Account Teams regarding spending and supply chain alternatives, risk/reward analysis, customer and industry trend impacts. Responsible for driving continuous improvement of the order-to-cash process. Implemented and managed supply chain programs including MEP, CPU, VMI, CPFR, plant-direct shipments and Pay-for-Storage. Shared accountability with all account team members for results, including sales objectives, efficiencies, profitability and budget management. Influenced both Mars and customer senior management to resolve financial and supply chain policy differences. Worked closely with Ops Planning, Demand/Sales Planning, and Logistics Operations to manage short supply situations, product allocations, product price/weight changes, unshippable product, recalls and other inventory related issues.

MASTERFOODS, USA:
2.) Manager, Customer Care (2004–2007)
Optimized the Masterfoods USA supply pipeline and leveraged the business relationship with assigned customers by serving as the single point of contact to address order-related and financial issues. Reporting to Sales, this role operated as a key member of the Account Team and worked in conjunction with Field Sales and Supply to deliver customer satisfaction, excellence in availability and category growth for the Company. Accountable for customer profitability (measured by individual customer account P&L statements), the entire order-to-cash process including invoicing, A/R collections, short-payment management and customer service levels (product availability). Presented financial and logistics programs to customers’ Senior Management and drove customer enrollment. Made frequent fact-finding visits to customer headquarters and warehouse sites.

3.) Manager, Customer Finance (2000–2004)
Served as financial resource to multi-functional account teams for the corporation’s Confectionery, Pet and Main Meal businesses. Accompanied Sales on customer calls to facilitate problem-solving and identify opportunities to advance our customer relationships into partnerships. Provided business insight and analysis through all aspects of customer financial relations. Managed and developed staff of two Credit & Collections Representatives.
•Provided primary home-office support to Sales throughout all aspects of the company’s Customer Investment Program (cost-to-serve approach to driving customer growth profitably).
•Improved customer account profitability through integrated account planning, promotional spending analysis, deduction management, prompt receivables collection and customer credit worthiness evaluation.
•Participated in the Top 20 and global customer calendar promotion and volume planning processes.
•Developed relationships with customers’ financial operation, ascertained reasons behind unauthorized customer deductions and delinquent A/R, and assisted the customer and account team in implementing agreed upon solutions to prevent future similar behavior.
•Drove customer enrollment in company’s EFT program.
•Provided detailed customer account profitability (P&L) analysis, customized to the needs of the account team and the customer.

AMERICAS TREASURY AND BENEFITS CENTER:
4.) Manager, Treasury (1999-2000)
Directed an efficient treasury management network for all Mars, Incorporated business units within the Americas and supported those units as a center of expertise and transfer of best practices. Coordinated new and ongoing bank services, daily cash requirements, financial reporting and related ad hoc project management. Managed and developed staff of 3 professionals.
•Managed multi-billion cash mobilization process and related daily banking transactions, ensuring the efficient use of corporate cash.
•Partnered with the banking community to implement and enhance cash forecasting, cash mobilization, treasury operating systems, and check fraud detection/prevention utilizing the most current technology available.
•Coordinated internal reporting requirements to evaluate regional performance.
•Implemented Merchant Banking program for Kal Kan’s direct veterinary sales pilot program, serving as “point person